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Order desk |
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We maintain full-time
order desks, accessible through toll-free
lines, fax and email. |
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Technical support |
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Many technical questions
can be handled by our in-house staff of highly
trained professionals. Where on-site inspection
is required, field salesmen are available. |
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General customer service |
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Our full-time staff is
always ready to handle such items as order
expediting, requests for merchandise return,
literature, special handling, collections
and other typical customer service duties.
Handling customer service calls in this manner
typically reduces the number of direct customer
calls to our principals. This commitment to
customer service substantially enhances the
value that J.J. O'Connell Co. brings to the
manufacturer / customer relationship. |
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| Additional
Services |
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Warehousing |
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On-site warehousing is
available to those manufacturers who wish
to enhance their products’ availability
to customers in the southwest. The warehouse
staff maintains very high service levels,
shipping most orders the same day they are
received. This service, combined with excellent
freight line schedules, give most customers
“overnight” delivery of their
orders. |
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Market analysis |
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We provide information
to the manufacturer about the competitive
environment for his products. This can include
pricing, distribution and market penetration.
Training and communication are key ingredients
for successful selling. The company offers
its principals a fully appointed conference
room for training sessions and sales meetings.
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| Technical
Services |
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J.
J. O'Connell has an ongoing commitment to
automate its operations. All major functions
of the corporation have been computerized,
including sales analysis, bookkeeping, order
processing, inventory control, customer data
and field communications. |
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Salespersons
are equipped with notebook computers, which
are synchronized with the main office database
for constant communication of customer and
principal information.
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